A Terrific Graphic Resource

I frequently read and enjoy this blog, and one of the most wonderful things about it is their excellent, easy-to-refer-to illustrated graphics.  Scroll down just a little bit to see their latest nifty graphic on "Curious Listening:  The Foundation of Relationship Building."  If you have any trouble reading it (you can "save as" a jpg if you wish), scroll down a tiny bit more and you'll see it all laid out in the blog itself. 

Look in their archives--they have a couple of other wonderful graphic illustrations on other effective communication topics. 

Well worth your time.  Enjoy!